faq
Why does my piece look slightly different from the photo?
Stone, ceramic, and handmade objects are natural and one-of-a-kind. Variations in veining, glaze, and tone are part of their character, not a defect.
How much is shipping and how long does it take?
Shipping rates and delivery estimates are calculated at checkout based on your address. See our shipping & returns page for the full policy.
Can I return an item?
Yes — eligible items can be returned according to our returns policy. Please review the shipping & returns page before sending anything back.
How do I care for stone and ceramic pieces?
Wipe with a soft, dry or slightly damp cloth. Avoid harsh cleaners and acidic liquids on natural stone. Specific care notes appear on each product page when relevant.
What are Haus originals?
A small collection of pieces designed by Lex herself, produced in limited runs. You can filter for them in the shop.
Still curious? Get in touch.